BOSS Revolution Customer Support

International Calling

Making a Call

Where can I find the rates to the countries I call?

Go to Rates to view Boss Revolution's low per-minute calling rates to over 200 countries and locations.

How do I make calls with Boss Revolution?

First, you will need a Boss Revolution account with funds for international calling. Need to set up an account?

To make a call, dial the access number you received with your account. When you hear the prompt, dial the number you wish to call. Be sure to include the country code, city code and phone number when you dial. It's that easy.

Do I need to have my phone service provider enable international calling on my phone to use Boss Revolution?

No, the only phone service you need is domestic calling within Canada If the calling plan from your phone service provider does not include nationwide Canada coverage, you may want to check and confirm that calls to your Boss Revolution access number will not incur any additional cost.

Which Boss Revolution access number should I use?

You should use the access number assigned to you when setting up your International Calling service. Most calling plans allow you to call anywhere in Canada at the same price. If the calling plan from your phone service provider does not include nationwide Canada coverage, you may want to check and confirm that calls to your Boss Revolution access number will not incur any additional cost.

Alternatively, you can use Boss Revolution's toll-free access numbers: 1-800-374-4922 (English) and 1-800-376-5077 (Spanish). Please note that a 1.5¢ per minute surcharge applies when using toll-free access numbers.

Can I call from other phones using my Boss Revolution account?

Yes, of course! If you are going to call frequently from another phone, you can register the phone number with your Boss Revolution account. This way you can allow other family members to use your account from their own phones.

Even if you don't register a phone, you can still use it with your Boss Revolution account. Simply dial your access number and when prompted enter your registered phone number and your 4-digit security code. Then dial the number you wish to call, beginning with the country code.

How do I view my call history?

Login to your account and go to the Call History page. You can view Boss Revolution calls made within the past 12 months from your phone and all additional phones registered to share your calling balance.

Can I have an Unlimited Plan in addition to my International Calling service?

Yes, you can have both services on your Boss Revolution account. You can sign up for both services at the same time or add a service later in the account center.

Dialing Tips

Are there any dialing shortcuts?

Once you dial your local access number and hear the welcome prompt, you can dial these codes: ### to make another call without hanging up
*7 to hear your registered phone number
*0 to call Customer Service

Adding Funds

How do I add funds for International Calling?

"Adding funds is easy. Follow these steps:
1. Login to your Boss Revolution account
2. Tap the "Recharge Now link
3. Select the amount of funds you want to add
4. Select a payment method

If you want to make sure you always have funds for calling, turn on auto recharge. You can control how much to add to your account and how often recharges occur. You'll never run out of talk time!

You also have the option of adding funds by visiting a BOSS Revolution retailer or by calling Customer Service at 1-800-786-3112.

Mobile Top Up

What is International Top Up?

What is International Mobile Top Up?

Boss Revolution international mobile top-up is a service that allows you to recharge the mobile phones of your loved ones abroad. Topping up a prepaid mobile phone is quick and easy - all you need to know is your recipient's country, mobile phone service provider ("carrier") and mobile phone number.

Sending a Top Up

How do I send an International Mobile Top Up?

Adding funds is easy. Follow these steps:
1. Enter an international mobile phone number
2. Confirm the mobile carrier
3. Choose an amount that you'd like to send to this number
4. Select a payment method

You also have the option of adding funds by visiting a BOSS Revolution retailer or by calling Customer Service at 800-308-9931.

How much can I top up at one time?

The amount of the top up you can send will depend on your recipient's country and mobile phone service provider. When you set up your order, you will be able to choose from a list of top up amounts.

How soon is a top up sent?

We send your order immediately to the mobile phone service provider, who is responsible for processing the top up. Most top ups are delivered to the recipient instantly.

Occasionally a mobile service provider may experience a system delay that prevents a top up from being processed immediately. You and your recipient will both receive an SMS confirmation message when the top up has been completed successfully.

Why is my top up order not being accepted?

When placing your order, be sure to select the correct mobile service provider ("carrier) for the mobile phone number you wish to top up. If you select the wrong carrier, the top up will not be processed.

Also, be sure you are topping up a prepaid mobile phone. Mobile top up cannot be done for phones that are on post-paid service plans.

What should I do if the recipient did not receive the top up that I sent?

Please contact customer service and provide the details of your order: the transaction ID number and the recipient's mobile phone number, mobile service provider and country. Our Customer Service team will contact the mobile service provider about your top up.

Occasionally a mobile service provider may experience a system delay that prevents a top up from being processed immediately. If you have received a ""Pending"" notification in your account's transaction history, please wait until you receive final confirmation of the status of your top up order before contacting us.

Mobile App

About the App

What is the Boss Revolution Mobile App?

Our award-winning app brings the savings and convenience of Boss Revolution to your Android phone or iPhone. You can use the app with many of the services that Boss Revolution offers: international calling, unlimited plans and international mobile top up.

You can also use the app to add funds to your calling balance and redeem Boss Revolution recharge cards.

What are the charges for using the Boss Revolution Mobile App?

The Boss Revolution Mobile App is free to download from Google Play and the App Store. There are no monthly charges or commitments associated with the app.

Will the app connect to my existing Boss Revolution account?

Yes, the app is an extension of your existing International Calling account. Simply download and activate the app and you can start making calls immediately, using your existing Boss Revolution calling balance.

Does the Boss Revolution Mobile App replace my current mobile service provider or mobile calling plan?

The Boss Revolution Mobile App does NOT replace your current mobile service provider or plan. The app uses your mobile service or plan to connect with the Boss Revolution platform. You can choose whether the app uses your mobile minutes, data plan or Wi-Fi (if available) to make this connection.

Installing the App

What devices are supported?

The current version of the Boss Revolution Mobile App supports the following devices:
• Android Phones: Android 3.2 and above
• iPhone: iOS 6.0 and above

How do I install the Boss Revolution Mobile App on my Android device?

It's easy! Jusy follow these steps:
1. On your device, tap the Play Store icon.
2. Search for the app named Boss Revolution and select it.
3. Tap the button labeled FREE; the button will then change to say OK.
4. Tap the button labeled OK.
5. Once the installation is complete, the Boss Revolution Mobile App should appear with your applications.

How do I install the Boss Revolution Mobile App on my iPhone?

It's easy! Just follow these steps:
1. On your device, tap the App Store icon.
2. Search for the app named Boss Revolution and select it.
3. Tap the button labeled FREE; this button will then change to say Install.
4. Tap the button labeled Install. (Note: You may be prompted to enter your iTunes password).
5. Once the installation is complete, the Boss Revolution Mobile App should appear on your iPhone's home screen.

Can I use the Boss Revolution Mobile App on my Android Tablet or Apple iPad?

The Boss Revolution Mobile App is designed to be used with a device that can make and receive phone calls and has a phone number.

Based on these requirements, the app could be used on an Android tablet that has a SIM card with an active mobile phone service plan. In the App Store, the app is not available for download to any iPad or iPod, since those devices do not have mobile phone capability.

Can I install the Boss Revolution Mobile App on multiple phones and share my calling balance between them?

Yes, you can. If you want to allow another phone to use your Boss Revolution calling balance, you must first register the phone number in the account center. After downloading the app to a registered phone and launching it for the first time, the app will be authorized to use your calling balance.

For your security, only the phone associated with your primary phone number (the number you provided when you joined Boss Revolution) can add funds to your account.

How soon can I begin to use the Boss Revolution Mobile App after installation?

The Boss Revolution Mobile App is ready to use once successfully installed on your device.

Using the App

Can I use the Boss Revolution Mobile App from other phones and share my calling balance?

Yes, you can. Any phone number that you register to your Boss Revolution account can use the app and share your calling balance. Need to register additional phone numbers?

For your security, only the phone associated with your primary phone number (the number you provided when you joined Boss Revolution) can add funds to your account.

My Boss Revolution free trial is almost over. How can I keep using the app?

Can I use the Boss Revolution Mobile App when I am not in Canada?

Yes, you can. To avoid international roaming charges from your mobile service provider, be sure that the app is set to use Wi-Fi access.

We also suggest putting your phone in airplance mode to ensure that it will not use your minutes or mobile data.

How many contacts can I store in the Boss Revolution Mobile App?

In the app you will be able to access all of the contacts stored in your phone's native address book, simply by tapping the Contacts button. To make calling even easier, set up your Favorites list in the app - you'll have one-tap calling to the people you call most.

How do I send a mobile top up?

It's easy to top up international and domestic mobile phones with the Boss Revolution Mobile app. Simply launch the app and tap the Funds button in the menu. Then tap Mobile Top Up and enter information about your recipient. You'll be able to review the details of the top up before placing your order. Most top ups are delivered to the recipient instantly.

What Boss Revolution services are available through the app?

The app can be used for international calling, including unlimited plans and international mobile top up. You can also use the app to add funds to your calling balance and redeem Boss Revolution recharge cards.

We frequently update the app with performance improvements and new features, so be sure to download the app and get the most out of your Boss Revolution account.

Adding Funds

Can I add funds directly in the Boss Revolution Mobile App?

Yes, you can. Simply tap the Funds button in the app menu and choose how you would like to fund your calling balance. You can add funds with your credit or debit card, or redeem a Boss Revolution recharge card. If you are using the iPhone app, you have the option of using your iTunes account to make an in-app purchase.

For other ways to fund your Boss Revolution account, see our payment options.

How do you protect my credit card information?

The information you submit on the Boss Revolution Mobile App is protected by the highest level of industry-standard SSL encryption. All of the credit card information submitted by the app is then encrypted a second time before being stored on our secure billing servers.

My Account

Logging In

How do I create a Boss Revolution account?

If this is the first time you are making a transaction on the Boss Revolution website (for example, sending a mobile top up or adding funds for international calling), you will create a Boss Revolution account.

You will then have a set of credentials that will allow you to login to the account center, where you can manage your account, purchase or order additional Boss Revolution services and take advantage of our Friends Forever bonus program.

Account Credentials

How do I login to my Boss Revolution account?

Follow these steps to login:
1. Go to the Login page.
2. Enter the email address you provided when you created your Boss Revolution account or enter the phone number you use with your International Calling service. Press the Next button.
3. Enter your password below your email address or your 4-digit security code below your phone number.
4. Press the Login button to enter the account center.

I forgot my password. What should I do?

If you forgot your password, you can reset it by following these steps:
1. Go to the login page.
2. Enter the email address you provided when you created your Boss Revolution account. Press the Next button.
3. Press the Forgot Password or Security Code link. then answer your security question.
4. You will receive an email from Boss Revolution that contains instructions for resetting your password.
5. After you reset your password, you will be able to login to the account center.

I forgot my security code. What should I do?

If you forgot your security code we can resend it to you. Follow these steps:
1. Go to the login page.
2. Enter the phone number you use with your International Calling service. Press the Next button.
3. Press the Forgot Password or Security Code link. then answer your security question.
3. You will receive an SMS text message containing your security code.
4. Login to the account center.

I already login with a registered phone number and security code. Do I need a username and password?

You will always be able to login to the account center using your registered phone number and security code. We may introduce new services that will require you to set up a username and password, so we recommend that you add these credentials to your personal profile.

Managing Your Account

What can I do in the account center?

The account center puts all of the details about your Boss Revolution services in one place. You can:
• Update your contact information
• Change your password or your security code
• Add funds to your calling balance
• Send international and domestic mobile top ups
• View your call history
• Manage your service settings, such as Auto Recharge

Login today and take advantage of all the features of Boss Revolution.

How do I update information in my account?

Use these links to access specific pages within the account center:
• Update your password or security code
• Update your credit card or bank account information
• update your auto recharge settings

How do I view my transaction history?

Login to your account and go to the Transaction History page. You can view transactions for all of the services in your Boss Revolution account.

Payment Options

Credit/Debit Card

What credit and debit cards do you accept?

Boss Revolution accepts the following cards for payment:
• Visa (credit and debit cards)
• MasterCard (credit and debit cards)
• American Express
• Discover

Do you accept prepaid cards?

Yes, we do. Please be sure that you have first registered the card with the issuer for online use. This will ensure that your card will be accepted for payment.

How do I update my card information?

If you need to update your expiration date or other card information, follow these steps:
1. Login to your Boss Revolution account.
2. Select Payment Options from the My Account link in the main navigation.
3. Select the Credit/Debit Card tab and update your card information.

How does Boss Revolution protect my card information?

We take security and the confidentiality of our customers' personal information very seriously. All online transactions are conducted according to the highest level of security standards and SSL encryption to prevent customer information from being intercepted. All card information is then encrypted a second time before being stored on our secure billing servers.

We recommend always using the most recent version of your Internet browser, so can you benefit from its latest security features and protect your online transactions.

Bank Account

Can I purchase Boss Revolution services using my bank account?

We do not accept payment by bank account at this time.

Can I pay with a check?

We do not accept personal or bank checks at this time.

Retail Cards

What is a Boss Revolution Recharge Card?

A Boss Revolution Recharge Card allows you to add funds to your calling balance if you do not have a credit/debit card or a bank account.

What is a Boss Revolution Mobile Top Up Card?

A Boss Revolution Mobile Top Up Card allows you to top up a prepaid mobile phone.

How do I buy Boss Revolution cards?

You can buy a Boss Revolution Recharge Card or a Mobile Top Up Card with cash from any of the thousands of participating Boss Revolution retailers nationwide and then redeem it online at the Boss Revolution website.

How do I redeem a card online?

Use the link for the type of card you purchased:
• Redeem an International Calling Card
• Redeem an International Mobile Top Up Card

Automatic Payments

What is Auto Recharge?

Auto Recharge is a convenient feature that ensures you will have funds for your International Calling service. It uses the credit/debit card or bank account associated with your account to make sure you never run out of talk time. You can control how much to add to your account and how often recharges occur.

You can edit your Auto Recharge settings anytime in the account center.